تفاصيل الكتاب
تنسيق
غلاف ورقي
صفحات
1
لغة
الإنجليزية
منشور
Sep 1, 2008
الناشر
Van Haren Publishing
رقم ISBN-10
9087531141
رقم ISBN-13
9789087531140
الوصف
A companion volume to "Metrics for IT Service Management," this book provides a measurement framework that is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices.