书籍详情
格式
平装书
页数
1
语言
英语
已发布
Sep 1, 2008
出版商
Van Haren Publishing
ISBN-10
9087531141
ISBN-13
9789087531140
描述
A companion volume to "Metrics for IT Service Management," this book provides a measurement framework that is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices.