Buchdetails
Format
Taschenbuch
Seiten
1
Sprache
Englisch
Veröffentlicht
Sep 1, 2008
Verlag
Van Haren Publishing
ISBN-10
9087531141
ISBN-13
9789087531140
Beschreibung
A companion volume to "Metrics for IT Service Management," this book provides a measurement framework that is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices.