Description
A companion volume to "Metrics for IT Service Management," this book provides a measurement framework that is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices.
Book Details
Format
Paperback
Pages
1 page
Language
English
Published
Sep 1, 2008
Publisher
Van Haren Publishing
ISBN-10
9087531141
ISBN-13
9789087531140