Détails du livre
Format
Broché
Pages
1
Langue
Anglais
Publié
Sep 1, 2008
Éditeur
Van Haren Publishing
ISBN-10
9087531141
ISBN-13
9789087531140
Description
A companion volume to "Metrics for IT Service Management," this book provides a measurement framework that is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices.