책 세부 정보
형식
페이퍼백
페이지
1
언어
영어
출판됨
Sep 1, 2008
출판사
Van Haren Publishing
ISBN-10
9087531141
ISBN-13
9789087531140
설명
A companion volume to "Metrics for IT Service Management," this book provides a measurement framework that is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices.