Book Details
Format
Paperback
Pages
444
Language
English
Published
Jan 15, 2011
Publisher
Microsoft Press
ISBN-10
0735648905
ISBN-13
9780735648906
Description
The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook®; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.