الوصف
The reference interview is key to the practice of librarianship. Now, Ross, Nilsen, and Dewdney outline the most effective methods librarians can use to find out exactly what a user needs to know. Packed with solid advice, exercises, strategies, models of human communications, and exercises for avoiding common pitfalls, the authors also offer dozens of examples of both successful and problematic reference interviews with constructive critiques and suggestions.
تفاصيل الكتاب
تنسيق
غلاف ورقي
صفحات
242 صفحات
لغة
الإنجليزية
منشور
أغسطس 15, 2002
الناشر
Facet Publishing
رقم ISBN-10
1856044688
رقم ISBN-13
9781856044684