Détails du livre
Format
Broché
Pages
242
Langue
Anglais
Publié
Aug 15, 2002
Éditeur
Facet Publishing
ISBN-10
1856044688
ISBN-13
9781856044684
Description
The reference interview is key to the practice of librarianship. Now, Ross, Nilsen, and Dewdney outline the most effective methods librarians can use to find out exactly what a user needs to know. Packed with solid advice, exercises, strategies, models of human communications, and exercises for avoiding common pitfalls, the authors also offer dozens of examples of both successful and problematic reference interviews with constructive critiques and suggestions.