Descrição
The reference interview is key to the practice of librarianship. Now, Ross, Nilsen, and Dewdney outline the most effective methods librarians can use to find out exactly what a user needs to know. Packed with solid advice, exercises, strategies, models of human communications, and exercises for avoiding common pitfalls, the authors also offer dozens of examples of both successful and problematic reference interviews with constructive critiques and suggestions.
Detalhes do Livro
Formato
Brochura
Páginas
242 páginas
Idioma
Inglês
Publicado
ago 15, 2002
Editora
Facet Publishing
ISBN-10
1856044688
ISBN-13
9781856044684