Beschreibung
The reference interview is key to the practice of librarianship. Now, Ross, Nilsen, and Dewdney outline the most effective methods librarians can use to find out exactly what a user needs to know. Packed with solid advice, exercises, strategies, models of human communications, and exercises for avoiding common pitfalls, the authors also offer dozens of examples of both successful and problematic reference interviews with constructive critiques and suggestions.
Buchdetails
Format
Taschenbuch
Seiten
242 Seiten
Sprache
Englisch
Veröffentlicht
Aug 15, 2002
Verlag
Facet Publishing
ISBN-10
1856044688
ISBN-13
9781856044684