Описание
The reference interview is key to the practice of librarianship. Now, Ross, Nilsen, and Dewdney outline the most effective methods librarians can use to find out exactly what a user needs to know. Packed with solid advice, exercises, strategies, models of human communications, and exercises for avoiding common pitfalls, the authors also offer dozens of examples of both successful and problematic reference interviews with constructive critiques and suggestions.
Детали книги
Формат
Мягкая обложка
Страницы
242 страниц
Язык
Английский
Опубликовано
авг 15, 2002
Издатель
Facet Publishing
ISBN-10
1856044688
ISBN-13
9781856044684