描述
The reference interview is key to the practice of librarianship. Now, Ross, Nilsen, and Dewdney outline the most effective methods librarians can use to find out exactly what a user needs to know. Packed with solid advice, exercises, strategies, models of human communications, and exercises for avoiding common pitfalls, the authors also offer dozens of examples of both successful and problematic reference interviews with constructive critiques and suggestions.
书籍详情
格式
平装书
页数
242 页
语言
英语
已发布
8月 15, 2002
出版商
Facet Publishing
ISBN-10
1856044688
ISBN-13
9781856044684