설명
The reference interview is key to the practice of librarianship. Now, Ross, Nilsen, and Dewdney outline the most effective methods librarians can use to find out exactly what a user needs to know. Packed with solid advice, exercises, strategies, models of human communications, and exercises for avoiding common pitfalls, the authors also offer dozens of examples of both successful and problematic reference interviews with constructive critiques and suggestions.
책 세부 정보
형식
페이퍼백
페이지
242 페이지
언어
영어
출판됨
8월 15, 2002
출판사
Facet Publishing
ISBN-10
1856044688
ISBN-13
9781856044684