الوصف
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
تفاصيل الكتاب
تنسيق
كيندل
صفحات
654 صفحات
لغة
الإنجليزية
منشور
Jan 1, 2013
الناشر
Pearson
الطبعات
2 طبعات
رقم ISBN-10
130612249X
رقم ISBN-13
9781306122498