Descrição
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
Detalhes do Livro
Formato
Kindle
Páginas
654 páginas
Idioma
Inglês
Publicado
Jan 1, 2013
Editora
Pearson
Edições
2 edições
ISBN-10
130612249X
ISBN-13
9781306122498