Descrizione
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
Dettagli del libro
Formato
Kindle
Pagine
654 pagine
Lingua
Inglese
Pubblicato
Jan 1, 2013
Editore
Pearson
Edizioni
2 edizioni
ISBN-10
130612249X
ISBN-13
9781306122498