Beschrijving
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
Boekdetails
Formaat
Kindle
Pagina's
654 pagina's
Taal
Engels
Gepubliceerd
jan. 1, 2013
Uitgever
Pearson
Edities
2 edities
ISBN-10
130612249X
ISBN-13
9781306122498