Opis
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
Szczegóły książki
Format
Kindle
Strony
654 stron
Język
Angielski
Opublikowany
Jan 1, 2013
Wydawca
Pearson
Wydania
Wydania: 2
ISBN-10
130612249X
ISBN-13
9781306122498