Beschreibung
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
Buchdetails
Format
Kindle
Seiten
654 Seiten
Sprache
Englisch
Veröffentlicht
Jan 1, 2013
Verlag
Pearson
Ausgaben
2 Ausgaben
ISBN-10
130612249X
ISBN-13
9781306122498