Descripción
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
Detalles del libro
Formato
Kindle
Páginas
654 páginas
Idioma
Inglés
Publicado
Jan 1, 2013
Editorial
Pearson
Ediciones
2 ediciones
ISBN-10
130612249X
ISBN-13
9781306122498