Buchdetails
Format
Taschenbuch
Seiten
96
Sprache
Englisch
Veröffentlicht
Jun 30, 2007
Verlag
Management Pocketbooks
ISBN-10
1903776813
ISBN-13
9781903776810
Beschreibung
This is a collection of 24 portraits of "difficult" participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as "blockbusting," "psychological judo," "reframing," "self-revelation" and "confrontation." Cartoons of the characters add to the humorous approach and there are four mini case studies.