Beskrivning
This is a collection of 24 portraits of "difficult" participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as "blockbusting," "psychological judo," "reframing," "self-revelation" and "confrontation." Cartoons of the characters add to the humorous approach and there are four mini case studies.
Bokdetaljer
Format
Pocketbok
Sidor
96 sidor
Språk
Engelska
Publicerad
jun 30, 2007
Förlag
Management Pocketbooks
ISBN-10
1903776813
ISBN-13
9781903776810