Dettagli del libro
Formato
Brossura
Pagine
96
Lingua
Inglese
Pubblicato
Jun 30, 2007
Editore
Management Pocketbooks
ISBN-10
1903776813
ISBN-13
9781903776810
Descrizione
This is a collection of 24 portraits of "difficult" participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as "blockbusting," "psychological judo," "reframing," "self-revelation" and "confrontation." Cartoons of the characters add to the humorous approach and there are four mini case studies.