Description
This is a collection of 24 portraits of "difficult" participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as "blockbusting," "psychological judo," "reframing," "self-revelation" and "confrontation." Cartoons of the characters add to the humorous approach and there are four mini case studies.
Book Details
Format
Paperback
Pages
96 pages
Language
English
Published
Jun 30, 2007
Publisher
Management Pocketbooks
ISBN-10
1903776813
ISBN-13
9781903776810