책 세부 정보
형식
페이퍼백
페이지
96
언어
영어
출판됨
Jun 30, 2007
출판사
Management Pocketbooks
ISBN-10
1903776813
ISBN-13
9781903776810
설명
This is a collection of 24 portraits of "difficult" participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as "blockbusting," "psychological judo," "reframing," "self-revelation" and "confrontation." Cartoons of the characters add to the humorous approach and there are four mini case studies.