描述
This is a collection of 24 portraits of "difficult" participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as "blockbusting," "psychological judo," "reframing," "self-revelation" and "confrontation." Cartoons of the characters add to the humorous approach and there are four mini case studies.
书籍详情
格式
平装书
页数
96 页
语言
英语
已发布
6月 30, 2007
出版商
Management Pocketbooks
ISBN-10
1903776813
ISBN-13
9781903776810