جزئیات کتاب
فرمت
جلد نرم
صفحات
96
زبان
انگلیسی
منتشر شده
Jun 30, 2007
ناشر
Management Pocketbooks
ISBN-10
1903776813
ISBN-13
9781903776810
توضیحات
This is a collection of 24 portraits of "difficult" participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as "blockbusting," "psychological judo," "reframing," "self-revelation" and "confrontation." Cartoons of the characters add to the humorous approach and there are four mini case studies.