Детали книги
Формат
Мягкая обложка
Страницы
146
Язык
Английский
Опубликовано
Mar 1, 2008
Описание
Vancouver Public Library compiled their method and results of how several branches worked together to create a community development approach to work with low-income communities. Their desire was to create a customer service model that made branches more welcoming to socially excluded segments of the community.