الوصف
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD! A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation. This title complements the EXIN and TÜV SÜD Examinations.
تفاصيل الكتاب
تنسيق
غلاف ورقي
صفحات
222 صفحات
لغة
ياباني
منشور
يناير 26, 2009
الناشر
Van Haren Pub
الطبعات
2 طبعات
رقم ISBN-10
9087532911
رقم ISBN-13
9789087532918