Beskrivning
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD! A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation. This title complements the EXIN and TÜV SÜD Examinations.
Bokdetaljer
Format
Pocketbok
Sidor
222 sidor
Språk
Japanska
Publicerad
jan 26, 2009
Förlag
Van Haren Pub
Upplagor
2 utgåvor
ISBN-10
9087532911
ISBN-13
9789087532918