Описание
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD! A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation. This title complements the EXIN and TÜV SÜD Examinations.
Детали книги
Формат
Мягкая обложка
Страницы
222 страниц
Язык
Японский
Опубликовано
янв 26, 2009
Издатель
Van Haren Pub
Издания
Изданий: 2
ISBN-10
9087532911
ISBN-13
9789087532918