توضیحات
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD! A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation. This title complements the EXIN and TÜV SÜD Examinations.
جزئیات کتاب
فرمت
جلد نرم
صفحات
222 صفحه
زبان
ژاپنی
منتشر شده
ژانویه 26, 2009
ناشر
Van Haren Pub
نسخهها
2 نسخه
ISBN-10
9087532911
ISBN-13
9789087532918