Description
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD! A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation. This title complements the EXIN and TÜV SÜD Examinations.
Détails du livre
Format
Broché
Pages
222 pages
Langue
Japonais
Publié
janv. 26, 2009
Éditeur
Van Haren Pub
Éditions
2 éditions
ISBN-10
9087532911
ISBN-13
9789087532918