Beschrijving
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD! A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation. This title complements the EXIN and TÜV SÜD Examinations.
Boekdetails
Formaat
Paperback
Pagina's
222 pagina's
Taal
Japans
Gepubliceerd
jan. 26, 2009
Uitgever
Van Haren Pub
Edities
2 edities
ISBN-10
9087532911
ISBN-13
9789087532918