설명
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD! A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation. This title complements the EXIN and TÜV SÜD Examinations.
책 세부 정보
형식
페이퍼백
페이지
222 페이지
언어
일본어
출판됨
1월 26, 2009
출판사
Van Haren Pub
판본
판본 2개
ISBN-10
9087532911
ISBN-13
9789087532918