Description
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD! A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation. This title complements the EXIN and TÜV SÜD Examinations.
Book Details
Format
Paperback
Pages
222 pages
Language
Japanese
Published
Jan 26, 2009
Publisher
Van Haren Pub
Editions
2 editions
ISBN-10
9087532911
ISBN-13
9789087532918