Descripción
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD! A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation. This title complements the EXIN and TÜV SÜD Examinations.
Detalles del libro
Formato
Tapa blanda
Páginas
222 páginas
Idioma
Japonés
Publicado
ene. 26, 2009
Editorial
Van Haren Pub
Ediciones
2 ediciones
ISBN-10
9087532911
ISBN-13
9789087532918