Opis
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD! A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation. This title complements the EXIN and TÜV SÜD Examinations.
Szczegóły książki
Format
Miękka okładka
Strony
222 stron
Język
Japoński
Opublikowany
sty 26, 2009
Wydawca
Van Haren Pub
Wydania
Wydania: 2
ISBN-10
9087532911
ISBN-13
9789087532918