Descrição
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD! A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation. This title complements the EXIN and TÜV SÜD Examinations.
Detalhes do Livro
Formato
Brochura
Páginas
222 páginas
Idioma
Japonês
Publicado
jan 26, 2009
Editora
Van Haren Pub
Edições
2 edições
ISBN-10
9087532911
ISBN-13
9789087532918