Beschreibung
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
Buchdetails
Format
Taschenbuch
Seiten
152 Seiten
Sprache
Englisch
Veröffentlicht
Apr 19, 2011
Verlag
Lulu Press, Inc.
Ausgaben
2 Ausgaben
ISBN-10
1257623966
ISBN-13
9781257623969