Descripción
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
Detalles del libro
Formato
Tapa blanda
Páginas
152 páginas
Idioma
Inglés
Publicado
abr. 19, 2011
Editorial
Lulu Press, Inc.
Ediciones
2 ediciones
ISBN-10
1257623966
ISBN-13
9781257623969