Описание
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
Детали книги
Формат
Мягкая обложка
Страницы
152 страниц
Язык
Английский
Опубликовано
апр 19, 2011
Издатель
Lulu Press, Inc.
Издания
Изданий: 2
ISBN-10
1257623966
ISBN-13
9781257623969