توضیحات
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
جزئیات کتاب
فرمت
جلد نرم
صفحات
152 صفحه
زبان
انگلیسی
منتشر شده
آوریل 19, 2011
ناشر
Lulu Press, Inc.
نسخهها
2 نسخه
ISBN-10
1257623966
ISBN-13
9781257623969