Descrizione
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
Dettagli del libro
Formato
Brossura
Pagine
152 pagine
Lingua
Inglese
Pubblicato
apr 19, 2011
Editore
Lulu Press, Inc.
Edizioni
2 edizioni
ISBN-10
1257623966
ISBN-13
9781257623969