描述
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
书籍详情
格式
平装书
页数
152 页
语言
英语
已发布
4月 19, 2011
出版商
Lulu Press, Inc.
版本
2 个版本
ISBN-10
1257623966
ISBN-13
9781257623969