Beschrijving
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
Boekdetails
Formaat
Paperback
Pagina's
152 pagina's
Taal
Engels
Gepubliceerd
apr. 19, 2011
Uitgever
Lulu Press, Inc.
Edities
2 edities
ISBN-10
1257623966
ISBN-13
9781257623969