Beskrivning
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
Bokdetaljer
Format
Pocketbok
Sidor
152 sidor
Språk
Engelska
Publicerad
apr 19, 2011
Förlag
Lulu Press, Inc.
Upplagor
2 utgåvor
ISBN-10
1257623966
ISBN-13
9781257623969