Description
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
Détails du livre
Format
Broché
Pages
152 pages
Langue
Anglais
Publié
avr. 19, 2011
Éditeur
Lulu Press, Inc.
Éditions
2 éditions
ISBN-10
1257623966
ISBN-13
9781257623969