Description
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
Book Details
Format
Paperback
Pages
152 pages
Language
English
Published
Apr 19, 2011
Publisher
Lulu Press, Inc.
Editions
2 editions
ISBN-10
1257623966
ISBN-13
9781257623969